I recently decided to put hardwood floors down in my house. We have 2 or 3 local places that sell hardwood floors. I went to the first place and found that the sales associate was nice and knowledgeable. But he kept saying “we are here to help you not sell you anything. We are honest people.” He just kept saying this over and over, and truthfully, he made me uneasy. If you’re honest and good people I will be able to tell – you don’t have to tell me 65 times.
Now I don’t normally shop around for anything. If I like the sales person and their product, I buy. So I went to the next store down the road. I walk in and nobody greets me. They just look and watch this young guy walk by. So I’m standing there for ten minutes looking at their flooring and listening to one employee talk to his installers about customers. They are there laughing and swearing and just carrying on. So I have had enough and I go over and ask for some help. Just so you know, this guy could give me the flooring and I wouldn’t take it at this point. But I wanted to waste his time anyway. So he finally comes over and is pretty much just trying to push me off. Then he goes, “well how much flooring did you need?” So I told him – 1600 sq ft. Wow did he change. “Oh that much?” he asks. Then the first thing he says is, “I’m the cheapest around.” OK but I didn’t ask you if you were cheap, I was just looking for info on your products. So he just kept going on and on about how cheap he is. Then he starts answering some of my questions and he is lying through his teeth. All he was trying to do was push me to a bunch of crap he had in stock. It was crazy. Who treats a potential client like this? Here I am about to spend $6,000 on flooring and he thinks I want to put up with this.
So the moral of the story is:
Don’t ever judge a book by its cover. And if you are an honest business man, it will show – you don’t have to tell me. And if you do treat your customers like crap and like to lie to get sales, you better really be the cheapest place in town.
Thank, just felt like ranting,
Josh




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